Terms of Service

You need an account to build or run an AI employee. Give us accurate information and keep it current. We verify your email address before your agent can go live; a working address is how we reach you about billing, security, and changes to these terms.

Keep your credentials confidential, and tell us promptly at contact@lawtte.ai if you suspect unauthorized access. You are responsible for what happens under your account, including calls your AI employee places and minutes she consumes.

An account and the AI employees under it belong to one firm. Do not resell access, or run another firm’s intake through your account, without a written agreement with us.

We aim to answer every call, around the clock, and we do not guarantee it. Calls can fail to connect, drop mid-conversation, transcribe imperfectly, or be missed during an outage at us or at a provider we depend on. The Services are not a substitute for a human answering service, a voicemail box you monitor, or a calendar you check.

Test her before you publish — by browser, by phone, and on your website if you install the widget — and keep reviewing her after. Publishing her, connecting a number, or installing the widget is your confirmation that what she says is what you want said in your firm’s name.

Every agent we generate carries built-in rules: she is not a lawyer, she does not give legal advice, she does not promise outcomes, she does not claim an attorney-client relationship, and she points life-safety emergencies to 911. Those rules are instructions to a language model, not a guarantee about its output. She can still be wrong, misunderstand a caller, or answer something she should have deflected, and you remain responsible for what she says on your behalf.

We improve the underlying prompts, models, voices, and tooling over time, and a change can alter how she sounds or behaves. We will not change your own configuration — your facts, questions, and routing — except at your request or to comply with law.

Several states now require disclosure when someone is talking to an automated system rather than a human, and you should assume a caller may ask. Do not configure her to claim she is a person, do not give her a real employee’s name or photograph without that person’s permission, and do not remove the disclosure the website widget shows before a visitor starts a conversation.

We store recordings, transcripts, and summaries so they are available to you in your dashboard and in the systems you connect, and we process them to deliver the Services. We do not use them to train our own models. See section 15 and our Privacy Policy.

Name the domains you are installing it on. The widget will open a conversation only from those sites, and we may refuse or disable installations elsewhere. Do not embed another firm’s widget, and do not let anyone embed yours.

The widget lives on your website, so your site’s privacy notice, terms, cookie disclosures, and accessibility obligations cover it. Tell visitors that conversations are recorded and that an automated assistant answers — the widget says so before a visitor starts, and you should say it in your own privacy notice too. Because the widget is voice-only today, keep another way to reach you visible on the page for anyone who cannot or would rather not speak.

Website conversations consume your included minutes and then bill as overage, exactly like phone calls. Anyone who can reach your website can start one, so watch your usage, keep your domain list tight, and turn the widget off if you see abuse. We rate-limit and may suspend a widget that looks abused, and we are not obliged to credit minutes someone else consumed through your site.

We provision numbers through our telephony providers and assign them to your AI employee. Unless we agree otherwise in writing, the number is assigned to you for use with the Services — you do not own it, and you cannot transfer it to someone else.

You may instead forward a number you already control. Your carrier’s terms govern that number, and how you forward it is your configuration to maintain.

When your subscription ends we release the numbers we provisioned for you, and they may be reassigned to someone else. If you want to port a number out, ask us before you cancel and we will cooperate with a valid port-out request while your account is active. We cannot recover a number once it is released.

Numbers we provide are for your firm’s own intake and client communication. No robocalling, no traffic pumping, no spoofing, and no use that violates carrier rules or telecom law.

You may authorize a supported AI client — ChatGPT, Codex, Claude, or another — to use a limited set of Lawtte tools. The connection is scoped to the Studio you select when you authorize it, and you can revoke it from Lawtte Studio at any time.

A call placed through a connected client reaches a real person and cannot be undone once dialing starts. Before you authorize one, verify the recipient’s name, telephone number, and the purpose of the call, and make sure you hold every notice, permission, and consent the law requires. Calling-hour, do-not-call, duplicate-call, and account limits may stop a call from going out.

Do not put payment-card information, protected health information, government identifiers, passwords, authentication codes, API keys, or other credentials through a connector. Your use of the connected client is also governed by that client’s own terms and privacy policy.

Self-serve plans, their prices, and their included minutes are published at lawtte.ai/studio/pricing and shown before you subscribe. Included minutes reset at the start of each billing period and do not roll over. Managed accounts are billed on the terms in their own order form, which controls where it differs from this section.

Minutes past your plan’s allowance are billed at the overage rate shown on the pricing page (currently $0.80 per minute) and appear on the same invoice. Usage is metered continuously, so heavy call volume increases what you owe within the period.

Where we offer a trial, it includes a limited number of minutes. When the trial’s minutes run out, your AI employee pauses until your first payment goes through. Unless you cancel before the trial ends, your plan begins and your payment method is charged automatically.

Payments are processed by Stripe; you authorize recurring charges to the method you provide. Prices exclude taxes, which we add where we must collect them. If a charge fails, we may retry it and pause your AI employee — she stops answering, and the widget stops offering conversations — until the balance clears. An account left unpaid may be terminated and its numbers released.

We may change plan prices or included minutes with at least 30 days’ notice by email, effective on your next renewal. If you do not agree, cancel before that renewal.

“Your Content” is everything you put into the Services: your firm’s facts and fee information, intake questions, documents and knowledge you upload, contact lists, avatars and images, and the recordings, transcripts, and records generated for you. Your Content stays yours.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, transmit, process, and display Your Content, and to share it with the providers listed in our Privacy Policy, solely to operate and support the Services for you. It ends when you delete the content or your account, except for backups we cycle out and records we must keep.

You have the rights to everything you upload — including any photograph, name, likeness, or voice you use for your AI employee — and the right to give it to us for processing. Do not upload content that infringes someone’s rights or that you are not permitted to disclose.

For the information your callers, clients, and website visitors provide, you are the controller and we are your processor: we handle it on your instructions to deliver the Services. When a caller asks us for access to or deletion of their information, we point them to you. For your own account, billing, and support records, we act for ourselves.

We treat Your Content as confidential. Our people access it only to operate, support, secure, and debug the Services, or where you ask us to. We do not sell it, and we do not use it to train our own models. We may use aggregated, de-identified operational statistics — call volumes, error rates, feature usage — to run and improve the Services.

Delivering the Services requires other providers: voice and telephony, model providers, hosting, database and storage, payments, email, and analytics. We will provide the current list of these subprocessors, and what each one touches, on request — email contact@lawtte.ai, as described in our Privacy Policy. Your use of the Services is your authorization for us to use them.

We use industry-standard measures — encryption in transit, access controls, least-privilege service credentials, and audit logging — and no system is perfectly secure. If we learn of a breach affecting Your Content, we will notify you without undue delay and share what we know so you can meet your own obligations.

While your account is active, your records stay available in your dashboard and in the systems you connect. Export what you need before you cancel. After termination we delete or de-identify Your Content within 90 days, except what we must retain for legal, accounting, or security reasons. Ask us in writing if you need deletion sooner.

Cancel any time from your billing screen or by email; see section 12.5 for what cancellation does and when it takes effect.

We may suspend or terminate your access if you breach these terms, if your account goes unpaid, if your use creates legal or security risk, or if we are required to. Where circumstances allow, we give notice and a chance to fix the problem first.

Your AI employees stop answering, the widget stops offering conversations, provisioned numbers are released and may be reassigned, and access to your dashboard ends. Sections that should outlive the agreement — fees owed, content licenses needed for wind-down, confidentiality, disclaimers, liability limits, indemnities, and dispute resolution — survive.

Before filing anything, email contact@lawtte.ai describing the dispute and what you want. We will do the same for you. Both sides agree to try in good faith to resolve it within 30 days.

If that fails, disputes will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Los Angeles County, California, in English. The arbitrator decides the dispute and their award may be entered as a judgment. Either party may still bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

Claims are brought individually. Neither party will bring a class, collective, consolidated, or representative action, and the arbitrator has no authority to hear one. If this paragraph is held unenforceable as to a claim, that claim proceeds in court and the rest of section 22 still applies.

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. For anything not subject to arbitration, the state and federal courts in Los Angeles County, California have exclusive jurisdiction, and both parties consent to venue there.

These terms, our Privacy Policy, the pricing page, and any order form or written agreement we sign with you are the whole agreement. Where a signed order form conflicts with these terms, the order form wins for that account.

You may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets, and we will tell you if that changes who provides the Services.

We send notices to the email on your account; you send them to contact@lawtte.ai. You consent to receive communications, agreements, and notices electronically, and you agree that electronic acceptance — the box you ticked at signup — is a signature.

Neither party is liable for delay or failure caused by events outside its reasonable control, including carrier or cloud provider outages, failures at an AI provider we depend on, natural disasters, and government action. Payment obligations are not excused.

If a provision is unenforceable, the rest stands. Not enforcing a provision is not a waiver of it. We are independent contractors: nothing here creates a partnership, agency, employment, or fiduciary relationship, and nothing creates rights for anyone who is not a party.

California residents may report a complaint to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California privacy rights are described in our Privacy Policy.